Frequently Asked Questions

WHAT IS NAIRA MASTERS?

Naira Masters is a peer-to-peer donation and mutual aid fund scheme. Members are matched using a 2:1 matrix formular with an Auto-Assign system.

VISION

To promote the general well-being of the Nigerian (Naira) people, thereby improving their standard of living and making them financially free so as to reduce over-dependence on the government.

WHO IS ELIGIBLE TO JOIN?

Everyone who dares to be financially free can join, as there is no age limit or gender barrier to attaining financial freedom. Equal benefits and donations are assigned to all without prejudice.

CAN I HAVE MULTIPLE ACCOUNTS?

NO. Creation of multiple accounts containing similar details will result to total account deletion by the system.

WHAT IS SECURITY CODE?

It's a verification code sent to the mobile phone numbers and email addresses of new users. This is to verify the provided means of contact.

HOW DO I DONATE (PROVIDE HELP)?

After registering or loggin in, click on the Provide Help (Green button). The system will match you to a receiver within 1 Hour. Then you'll proceed to make payment to the receivers account and upload a proof of payment to the receiver.

HOW LONG DOES IT TAKE TO RECEIVE COMPENSATION?

It takes a mimimum of 48 Hours and a maximum of 192 Hours to receive payment. This duration depends on your payment category. Please refer to the Naira Masters' home page for more info.

HOW DO I RECEIVE MY PAYMENT?

Once you have made payment to your matched participant and your payment has been received and confirmed, then you are liable to receive your payment from other donors either through bank payment, bank transfer or by cash.

DO I NEED TO HAVE A PERSONAL OFFICE?

The personal office displays information regarding the membership in the system. All the activities are done here including membership management, transaction management, Customer Relationship management, security management and profile management.

WHAT HAPPENS IF A PERSON ASSIGNED TO PAY ME DOESN'T PROCEED WITH PAYMENT?

Given that you've been successfully matched to receive payment, any refusal by the donor will result to the deactivation of the donor's account and you (the receiver) will be re-matched to a new donor. As long as you have been matched before, the system will delete the initial matching and re-assign another donor to you immediately after the first donor has exceeded his commitment time which is usually 24 Hours.

I SENT THE DONATION BUT MY SPONSOR HAS NOT APPROVED IT!

Oh. We appologise for that! Make sure you have uploaded the valid proof of payment to your sponsor and where possible, remind your sponsor of your payment and pending approval by calling your sponsor. If the issue persists or you need further help, promptly send a support ticket to Naira Masters' Help and Support department.

AFTER SIGNING UP, I DID NOT RECEIVE SMS NOTIFICATION

Each member is entitled to unlimited SMS notification but in the case whereby no SMS was received, the reason could be that your network provider (MTN, GLO etc) has BLOCKED some of your incoming messages. If after waiting a couple minutes, you still don't get the SMS, check your email inbox. You can also disable "DO-NOT-DISTURB" on your phone number by sending an SMS with the word "ALLOW" to the short code "2442". This will stop your network service provider from blocking your SMS.

What are you waiting for?

Join now for free!!!